Hireloom Privacy Policy

Last Updated: Nov 2024

Hireloom (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect information about users (“you” or “users”) and candidates when you use our website, application, and related services (collectively, the “Service”).

By accessing or using Hireloom, you consent to the data practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of information:

a. Account and Profile Information

When you create an account on Hireloom, we collect:

• Personal Information: Your name, email address, and company name.
• Account Credentials: Username and password to secure your account.

b. Candidate Data

For candidate interviews conducted via Hireloom, we collect and process:

• Interview Data: Video, audio, and text from live interview sessions.
• Performance Data: AI-generated summaries and assessments of candidate responses.
• Personal Information: Candidate’s name, contact information, and other details provided during the interview or by the hiring company.

c. Payment Information

When you make a purchase on Hireloom, we collect:

• Billing Information: Payment method details and billing address (processed securely by our third-party payment provider).

d. Usage and Device Information

We collect technical data about how you interact with Hireloom, including:

• Device Information: Device type, operating system, and browser type.
• Usage Data: Pages viewed, time spent on the Service, and interaction patterns.
• IP Address: Collected for security and fraud prevention purposes.

e. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience, analyze usage, and personalize content. You may disable cookies in your browser settings, though this may impact certain features of the Service.

2. How We Use Your Information

Hireloom uses the information we collect for the following purposes:

a. Providing and Improving the Service

• To conduct and facilitate live interviews with candidates.
• To generate and provide performance summaries to hiring teams.
• To personalize user experience, troubleshoot issues, and optimize Service performance.

b. Communication and Customer Support

• To send account-related notifications, updates, and billing information.
• To respond to support requests, questions, and feedback.

c. Analytics and Service Improvement

• To analyze trends, track usage, and improve our Service.
• To evaluate the effectiveness of our AI algorithms and enhance product features.

d. Legal and Security Purposes

• To comply with legal requirements and respond to lawful requests from authorities.
• To protect the rights, safety, and security of our users and Service.

3. How We Share Your Information

We may share information as follows:

a. With Candidates and Hiring Teams

• Interview performance summaries and candidate data may be shared with the hiring team that requested the interview.

b. With Third-Party Service Providers

• We engage trusted third-party service providers to perform certain functions, such as payment processing, data storage, and analytics. These providers have access only to the information necessary to perform their services and are contractually obligated to protect your information.

c. For Legal Compliance and Protection

• We may disclose information to comply with legal obligations, protect against fraud, or enforce our Terms of Service.

d. In Business Transfers

• In the event of a merger, acquisition, or asset sale, your information may be transferred to the successor entity.

4. Your Choices and Rights

a. Access and Update Your Information

• You may access and update your account information directly within the Service. Contact us if you need assistance updating or correcting information.

b. Request Deletion of Your Information

• You have the right to request the deletion of your personal information. We will comply with your request where required by law. Please note that certain information may be retained as needed for legal, security, or contractual purposes.

c. Opt-Out of Marketing Communications

• You may opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or by contacting us. Please note that you may still receive essential transactional communications.

5. Data Security

Hireloom implements reasonable administrative, technical, and physical safeguards to protect the information we collect. However, no security measure is completely foolproof, and we cannot guarantee absolute security of your data.

6. Data Retention

We retain personal information as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Candidate data is retained based on agreements with hiring teams and for Service improvement purposes.

7. International Data Transfers

If you are located outside of the United States, please be aware that your information may be transferred to and processed in the United States. By using our Service, you consent to such transfers subject to applicable data protection laws.

8. Children’s Privacy

Hireloom is not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from anyone under 18. If we learn that we have collected personal information from a minor, we will take steps to delete it.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and revising the “Last Updated” date. Your continued use of the Service after any changes constitutes acceptance of the updated Privacy Policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at [privacy@hireloom.com].