Last Updated: Nov 2024

Hireloom (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect information about users (“you” or “users”) and candidates when you use our website, application, and related services (collectively, the “Service”).

By accessing or using Hireloom, you consent to the data practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of information:

a. Account and Profile Information

When you create an account on Hireloom, we collect:

• Personal Information: Your name, email address, and company name.
• Account Credentials: Username and password to secure your account.

b. Candidate Data

For candidate interviews conducted via Hireloom, we collect and process:

• Interview Data: Video, audio, and text from live interview sessions.
• Performance Data: AI-generated summaries and assessments of candidate responses.
• Personal Information: Candidate’s name, contact information, and other details provided during the interview or by the hiring company.

c. Payment Information

When you make a purchase on Hireloom, we collect:

• Billing Information: Payment method details and billing address (processed securely by our third-party payment provider).

d. Usage and Device Information

We collect technical data about how you interact with Hireloom, including:

• Device Information: Device type, operating system, and browser type.
• Usage Data: Pages viewed, time spent on the Service, and interaction patterns.
• IP Address: Collected for security and fraud prevention purposes.

e. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience, analyze usage, and personalize content. You may disable cookies in your browser settings, though this may impact certain features of the Service.

2. How We Use Your Information

We use the collected information to:

• Provide and improve our Service
• Process transactions and purchases
• Enhance AI-generated outputs
• Communicate important updates and notifications
• Ensure security and prevent fraudulent activities
• Comply with legal and regulatory requirements

3. AI Data Processing Disclaimer

• The AI-powered features in Hireloom process user inputs to generate outputs.
• AI-generated content is not always accurate or error-free.
• Users are solely responsible for reviewing and verifying AI-generated results before use.
• The Company is not responsible for any decisions made based on AI-generated content.

4. Data Sharing & Disclosure

We do not sell or share your personal information with third parties, except in the following cases:

• With service providers and payment processors for transaction handling
• When required by law or to comply with legal obligations
• To prevent fraud, security threats, or potential harm

5. Data Security

We implement industry-standard security measures to protect user data, including:

• Encryption of sensitive data
• Secure access controls
• Regular security assessments
• While we take strong precautions, we cannot guarantee complete security due to the nature of the internet.

6. Cookies & Tracking Technologies

• We use cookies and tracking technologies to enhance the user experience.
• Users may manage cookie preferences through browser settings.

7. Data Retention

• We retain user data as long as necessary for providing the Service.
• Users may request deletion of their personal data by contacting us.

8. Your Rights & Choices

Depending on applicable laws, you may have rights to:

• Access, update, or delete your personal data
• Opt out of marketing communications
• Restrict or object to certain data processing activities
• To exercise these rights, contact us at hello@hireloom.co.

9. Children’s Privacy

• Our Service is not intended for individuals under 18.
• We do not knowingly collect personal data from minors.

10. Changes to This Policy

• We may update this Privacy Policy from time to time.
• Continued use of our Service after changes means acceptance of the revised policy.
• Users will be notified of significant updates via email or platform notifications.

11. Governing Law

• This Privacy Policy is governed by the laws of Australia and India, depending on the jurisdiction of service usage.
• Any disputes arising from this policy will be subject to the respective jurisdiction’s courts.

12. Contact Information

• For any questions or concerns regarding this Privacy Policy, please contact us at hello@hireloom.co.
• Visit our website: https://hireloom.co
  Access our platform: https://app.hireloom.co