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terms

Terms & Refund Policy

Terms

 

Last Updated: Nov 2024

1. Company Information

Hireloom is operated by:
Fivegrid Pvt Ltd, Australia (ABN: 34 660 667 541)
Brandwave Software Solutions Private Limited, India (GST: 33AALCB6008P1ZE)

For any questions, please contact us at hello@hireloom.co.
Visit our website: https://hireloom.co.
Access our platform: https://app.hireloom.co

 

2. Definitions

  • “Company” refers to Fivegrid Pvt Ltd and Brandwave Software Solutions Private Limited.
  • “Service” refers to the Hireloom AI-powered software platform.
  • “User” refers to any individual or entity that accesses or uses our Service.
  • “Credits” refer to the one-time payment-based system used for app usage.

3. Acceptance of Terms

By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms.
 

4. User Accounts

  • You must provide accurate and complete information when creating an account.
  • You are responsible for maintaining the confidentiality of your account and password.
  • Unauthorized access or misuse of your account is prohibited.
  • The Company reserves the right to suspend or terminate accounts that violate these Terms.

5. Payment & Credits System

  • Hireloom operates on a one-time payment model where users purchase credits to use the Service.
  • All purchases are final, and there are no refunds.
  • Purchased credits do not expire unless otherwise stated.
  • Users are responsible for ensuring valid payment methods at the time of purchase.
  • The Company reserves the right to modify pricing and credit usage policies with prior notice.
 

6. License & Acceptable Use

  • We grant you a limited, non-exclusive, non-transferable license to use our Service.
  • You agree not to misuse the Service, including but not limited to:
  • Engaging in fraudulent or illegal activities.
  • Reverse engineering or attempting to copy the software.
  • Using the Service to harm or exploit others.
  • Exceeding fair usage limits as determined by the Company.
 

7. AI-Generated Content Disclaimer

  • Hireloom incorporates AI-based services that generate outputs based on user inputs
  • The Company does not guarantee the accuracy, reliability, or suitability of AI-generated content.
  • Users are responsible for verifying and validating AI-generated results before relying on them.
  • The Company shall not be held liable for any consequences, damages, or losses resulting from AI-generated content.
 

8. Intellectual Property Rights

  • All content, trademarks, logos, and software related to Hireloom are owned by the Company.
  • You may not copy, modify, distribute, or create derivative works from our intellectual property without written permission.
 

9. Privacy & Data Protection

  • Your use of Hireloom is also governed by our Privacy Policy, which explains how we collect, use, and protect your data.
  • By using our Service, you consent to data collection and processing as outlined in our Privacy Policy.
  • The Company implements appropriate security measures to protect user data but does not guarantee complete security.
 

10. Service Availability & Downtime

  • While we strive for high availability, we do not guarantee uninterrupted access.
  • We may perform maintenance or updates that could result in temporary downtime.
  • Users will be notified of planned maintenance whenever feasible.
 

11. Termination & Suspension

  • We may suspend or terminate your access to the Service if you violate these Terms.
  • Users may stop using the Service at any time, but unused credits will not be refunded.
  • The Company reserves the right to refuse service to anyone at its discretion.
 

12. Disclaimers & Limitations of Liability

  • The Service is provided “as is” without warranties of any kind.
  • We are not liable for any indirect, incidental, or consequential damages.
  • Our total liability under these Terms shall not exceed the amount paid by you in your last transaction.
  • The Company is not responsible for losses due to force majeure events, including but not limited to natural disasters, cyber-attacks, or regulatory changes.
  • The Company is not responsible for any outcomes resulting from AI-generated content.

 

13. Governing Law & Dispute Resolution

These Terms are governed by the laws of Australia and India, depending on the jurisdiction of service usage.
Any disputes shall first be attempted to be resolved amicably. If unresolved, they shall be settled in the respective jurisdictions’ courts.
Users waive the right to participate in class-action lawsuits against the Company.
 

14. Changes to Terms

We may update these Terms from time to time.
Continued use of our Service after updates constitutes acceptance of the revised Terms.
Significant changes will be communicated to users via email or platform notifications.
 

15. Indemnification

Users agree to indemnify and hold the Company harmless from any claims, damages, or losses resulting from the misuse of the Service or violation of these Terms.
 

16. Contact Information

For further inquiries, please contact us at hello@hireloom.co.
Visit our website: https://hireloom.co
Access our platform: https://app.hireloom.co

Refund Policy

  • Hireloom operates on a one-time payment model where users purchase credits to use the Service.
  • All purchases are final, and there are no refunds.
  • Purchased credits do not expire unless otherwise stated.
  • Users are responsible for ensuring valid payment methods at the time of purchase.
  • The Company reserves the right to modify pricing and credit usage policies with prior notice.